Thanks for this, it’s really helpful and timely. I work exclusively in healthcare, designing products for physicians and nurses. As you can imagine, trust, stability and cognitive load are constant challenges. Especially stability. My users are not comfortable with adding anything to our products that requires any kind of additional learning or additional clicks. An obvious choice would be to keep the UI everyone is comfortable with and add AI underneath to enhance existing functionality and add new functionality as these products grow. But it has to be transparent, we have to let our users know it’s being implemented.
That’s where we bump into the trust issues you mention. As I said, stability is key, perceived or otherwise. Thanks again for your great article.
Love hearing about this in different industries - can imagine trust is particularly acute with healthcare. I feel a similar thing with Fyxer: we're in peoples' inboxes, so trust is key.
Glad it hit your inbox at the right time! I needed to write this one for a while, has been taking up space in my brain for toooo long.
Thanks for this, it’s really helpful and timely. I work exclusively in healthcare, designing products for physicians and nurses. As you can imagine, trust, stability and cognitive load are constant challenges. Especially stability. My users are not comfortable with adding anything to our products that requires any kind of additional learning or additional clicks. An obvious choice would be to keep the UI everyone is comfortable with and add AI underneath to enhance existing functionality and add new functionality as these products grow. But it has to be transparent, we have to let our users know it’s being implemented.
That’s where we bump into the trust issues you mention. As I said, stability is key, perceived or otherwise. Thanks again for your great article.
Love hearing about this in different industries - can imagine trust is particularly acute with healthcare. I feel a similar thing with Fyxer: we're in peoples' inboxes, so trust is key.
Glad it hit your inbox at the right time! I needed to write this one for a while, has been taking up space in my brain for toooo long.